A premium resource for all Kia drivers

‘Movement that inspires’ is the Kia moto, and the Incident Care programme is central to the brand’s strategy.  Kia believes that transportation, mobility and movement are a human right, and they’ve backed that fresh thinking with a promise that is unique in the New Zealand market.

Kia Incident Care – a premium resource for all Kia drivers
‘Movement that inspires’ reflects Kia’s purpose in exceeding customer expectations of products, services and their life-long experience with the brand. No one plans to have a car accident, particularly not in their premium new Kia! But even the most experienced and careful driver can find themselves in the wrong place at the wrong time, and collisions do happen. Even a minor crash will ruin your day, waste your time, and cause unnecessary stress. Kia Incident Care is here to help 24/7, and the programme is FREE to all Kia drivers.

Crash Management delivers the programme for Kia NZ and we’ll make sure your car gets back on the road fast. We’ll help you with insurance claim forms, provide a replacement car and make sure your vehicle is repaired to exacting Kia manufacturing standards.  The experienced friendly Crash Team will provide independent advice and discuss all arrangements including our nearest Kia Incident Care authorised collision repair facility. Based on your location, insurance company, and circumstances we’ll make a priority booking for a late-model courtesy car OR a free A-Grade rental car, SUV, van or ute for any non-at-fault drivers. With over 100 repair facilities nationwide, we’ve got you covered.

Key benefits:

  • 24/7 nationwide toll-free service – maximum caller response time 60 seconds
  • Free late-model courtesy car or rental for the duration of the repair (in most locations)
  • Salvage/towing co-ordination for undriveable vehicles (cost of towing is billed direct to your insurer)
  • Claim form provision and facilitation to insurance broker or insurance company
  • Dedicated case manager throughout, daily progress tracking & pro-active status updates to customers
  • Complimentary vehicle clean inside & out at completion
  • Documented quality inspection
  • Dispute resolution and/or co-ordination of fault rectification (an unlikely event!)
  • Written service guarantee issued at completion
  • Customer log-in access to specialised accident management cloud-based portal for full transparency and permanent record keeping
  • Windscreen/glass claim co-ordination and on-site replacement service (workplace or home)
  • All insurance broker & insurance company clients served, except Protecta Insurance
  • SEE MORE


For ‘extreme customer-service, exclusive benefits including free replacement cars, and satisfaction guaranteed – call the Kia Incident Care line 0800 800542, or Crash Management direct on 0800 2CRASH.

Don’t take our word for it though, see what happy Kia customers have to say:

Geoff Dovey, Kia Niro
Great to have such a quick no-fuss repair, the car was returned in sparkling condition. Thankyou!

Graham Murray, Kia Rio
Thankyou for all your help throughout– amazing service.

Roger Smart/Douglas Pharmaceuticals Ltd, Kia Optima
Thank you for all your help in organising the repair work, it is appreciated!

Brayden Challis, Kia Stinger
Big thanks to team member Bronwyn for taking care of me and my car! I would high recommend Crash Management to everyone.

Hayden MacLean/Tauranga Motor Company, Kia Sportage
Thanks Crash Management, you’ve been awesome all the way!

Jill Harrison, Kia Sportage
My experience with Crash Management is through the Kia Incident Care programme, I cannot speak highly enough of the customer service. A crash is obviously very stressful and to have someone on the end of the phone that actually listened to me and took control of the situation was invaluable. Team member Lynn kept in contact throughout. I am a firm believer that customer service is paramount to any business as a satisfied customer will recommend you to many others. This is an exceptional company where customer service isn’t just a department, it’s everyone’s job.

Elizabeth Cowan, Kia Rio
Thank you and the repairer for making the process easy and the regular updates were very helpful. I hope I will not need your assistance again in the future, but you are on fast-dial if needed!

Susan McGinn, Kia Niro
Thankyou so much, I’m very happy with the service and the work, and to have my car back again so soon.

Sanjay Buddh, Kia Sorento
Thanks for all your work on my case. I really like your online project management tool, it gives real transparency and tracking of the job. Best regards.

Wendy Keate, Kia Sportage
First of all thank you so much for your genuine care and listening to my concerns and I am blown away by your service, so is my husband. Again thank you for the prompt service and email follow-ups giving my family and I peace of mind.

Teo Lorigan, Kia Rio
Thank you for all your email updates. I’m very happy with the return of my vehicle and it’s condition. Thankyou for your service!

Reem Elbayati, Kia Rio
Everything went great, thanks so much for all your help!

Manola Burfoot, Kia Sportage
Crash Management was able to assist with immediate towing service and recommend the best panelbeater repairer recommended for Kia cars. I would like to thank team member Noeleen for her assistance on the day of the accident, organising everything and calmly advising me on the phone at the accident site.

Sue Tumataiki, Kia Sportage
Crash Management was amazing! Very caring and efficient. Thankyou.

Dave Davies, Kia Sportage
Thankyou so much for all your help and for organising the hire car!

Polly Welsby, Kia Rio
Efficient, friendly service and great follow up.

Christina Jannsson, Kia Sportage
Great friendly service. I felt well looked after, and my car was finished before the due date!

Helen O’Flynn, Kia Soul
Fantastic service and very professional. Very much appreciated.

Rebecca Neale, Kia Sportage
Thankyou so much for your help throughout. The cost was less than expected and your repairer was amazing to deal with. Highly recommended.

Patricia Paniora, Kia Sportage
Thank you for your knowledge, experience, clarity, efficiency and patience. Crash Management is an asset!

See more very happy customers and corporate fleet clients