No one plans to have a car accident, particularly not in their premium new Kia! But even the most experienced and careful driver can find themselves in the wrong place at the wrong time, and collisions do happen. Even a minor crash will ruin your day, waste your time, and cause unnecessary stress. Kia Incident Care is here to help 24/7, and the programme is FREE via the Kia Motors NZ programme.
Crash Management delivers the programme for Kia Motors NZ and we’ll make sure your car gets back on the road fast. We’ll help you with insurance claim forms, provide a replacement car and make sure your vehicle is repaired to exacting Kia manufacturing standards. The experienced friendly Crash Team will provide independent advice and discuss all arrangements including our nearest Kia Incident Care authorised collision repair facility. Based on your location, insurance company, and circumstances we’ll make a priority booking for a FREE late-model courtesy car OR a FREE A-Grade rental car, SUV, van or ute for any non-at-fault drivers. With over 100 repair facilities nationwide, we’ve got you covered.
Modern vehicles are highly complex machines and include increasingly sophisticated technology. This even includes bumpers and windscreens with integrated sensors that help keep the vehicle on the road, avoid collisions, and ensure driver and passenger safety. The vehicle’s frame is constructed using a wide range of steels, alloys, and plastics that are designed to absorb impact in a controlled way when collisions happen. Many of these components are not permitted to be repaired at all, in accordance with manufacturers’ specifications. After an accident extreme caution is required to ensure manufacturer approved repair techniques are completed to exacting tolerances, and genuine replacement parts used. Precision repair requires significant and on-going investment in approved tooling, equipment and technician training. Added to already demanding standards, 2020/2021 has seen a devastating reduction in all manufacturers’ capacity to produce and supply new replacement parts including the global shortage of computer chips and shipping disruption. Customers are stressed and repairers are under pressure to fix high-tech cars and components in the “old school panelbeating style”. Sadly this is not only NOT permitted, it would compromise the structural integrity of the vehicle AND potentially void the Warranty. All very challenging! Kia Motors NZ works closely with Crash Management to ensure Kia owners and vehicles are served with a high level of technical compliance and service consistency.
You can trust Crash Management to navigate the way with insurance brokers, insurers, assessors, collision repairers and associated contractors. The Kia Incident Care programme is the friend you need 24/7 “just in case”. Call the Kia hotline at 0800 800 542 or Crash Management direct on easy-to-remember 0800 2CRASH. Don’t just take our word for it though, but you can trust Kia owners to tell it like it is!
Hayden MacLean/Tauranga Motor Company, Kia Sportage
Thanks Crash Management, you’ve been awesome all the way!
Jill Harrison, Kia Sportage
My experience with Crash Management is through the Kia Incident Care programme, I cannot speak highly enough of the customer service. A crash is obviously very stressful and to have someone on the end of the phone that actually listened to me and took control of the situation was invaluable. Team member Lynn kept in contact throughout. I am a firm believer that customer service is paramount to any business as a satisfied customer will recommend you to many others. This is an exceptional company where customer service isn’t just a department, it’s everyone’s job.
Manola Burfoot, Kia Sportage
Crash Management was able to assist with immediate towing service and recommend the best panelbeater repairer recommended for Kia cars. I would like to thank team member Noeleen for her assistance on the day of the accident, organising everything and calmly advising me on the phone at the accident site.
Wendy Keate, Kia Sportage
First of all thank you so much for your genuine care and listening to my concerns and I am blown away by your service, so is my husband. Again thank you for the prompt service and email follow-ups giving my family and I peace of mind.