We know car accident claims are stressful and inconvenient. That’s why clients engage with Crash Management rather than dealing direct with insurance companies, tow trucks, assessors and Panelbeaters, and trying to untangle all the hassles themselves. And that’s why we dedicate so much resource to keeping our customers on the road, supported by New Zealand’s biggest nationwide free courtesy car fleet. With over 120 high-quality collision repair shops throughout the country, we have a location near you – and that means we have free courtesy cars near you!

Our free courtesy car models include a wide range of hatchbacks, stationwagons, vans and some late-model options. So whether you need to keep your business on the road, get to the bach on the weekend, or just get to the supermarket – Crash Management can help. Most individual panelbeaters charge a rental fee for their loan cars, but we’ve maintained a free courtesy car fleet throughout the country – guaranteed.

But wait – there’s more! We can now offer FREE RENTAL CARS for ALL not-at-fault car insurance claims. These are new vehicles equal in quality and range to top-tier rental car companies. This includes cars, SUVs, vans & utes to satisfy every requirement. Crash Management can arrange everything for you with our fast-track authorisation process. In the event of an accident it is critical to obtain the other party’s name, address, phone number, vehicle details and if possible their driver’s licence number. Once details are confirmed, we can usually arrange same-day delivery of the free rental car to your home or office – our best response to date was DELIVERY WITHIN 1 HOUR – a record for free late-model courtesy car service in New Zealand!

Most car insurance policies don’t include a free courtesy car or replacement car clause so when it’s time to make a car accident claim – you’re stranded. Some commercial vehicle policies do have replacement vehicle clauses but when you look at the fine print there’s a nasty surprise waiting – usually a 7 day stand-down period, sometimes 14 days. And that’s not from the day of the accident, or from the day you lodge the car insurance claim, or even after assessing is finally completed and repairs authorised – the clock starts ticking only from the day your vehicles goes off the road and into the panel shop! That’s not a lot of comfort or much practical assistance when Crash Management can arrange to have 90% of crash repairs completed within a week. Unfortunately even if you have a replacement vehicle clause, you’ll still need to pay all the costs yourself first, then apply for a refund from your insurer – good luck.

If you’ve been involved in a crash and have all your car accident claim details, call Crash Management on 0800 2CRASH for the best free courtesy car service response and customer benefits in New Zealand – we’re here to help 24/7 nationwide.

We specialise in large or disbursed fleets or complex requirements. Protect your assets and driver safety with a fully customised accident management programme to suit your operational and budget requirements. Contact us at for a confidential no-obligation discussion to find out how we can help save time, reduce accident rates, and deliver improved efficiencies to your fleet.

8 Responses

  1. Alan
    | Reply

    I’ll endorse this. The free replacement cars deliver a great benefit for our clients and is appreciated. They’d be stuck without Crash Management, a first-class service in a otherwise uninspiring market. Well done again Crash, you’ll always have our support!

  2. Adrian
    | Reply

    The free courtesy car stock has always been a handy resource and with no “spare” cars in our fleet anymore we’re grateful for it! The new rental car option has been an absolute bonus too. I can verify the same-day delivery claim , Crash Management has delivered on this promise time and time again and the SUV option for management cars is a god send – thankyou!

    What new innovations on the horizon for 2020 Crash Team?

  3. Hans
    | Reply

    good morning Crash Team. I just saw the rental car promo this morning, ironic as yesterday you’d just delivered the 3rd courtesy van this year already. Thank you all for the great service. It definitely makes my job so much easier having Crash Management to rely on 24/7 from a driver Health & Safety point of view and for operational efficiency. You are appreciated. Yours faithfully Hans

  4. Jan
    | Reply

    Agreed. The free replacement car is extremely helpful and the service is great. This has helped me and my family out twice now. Thank you!

  5. Tui
    | Reply

    Another first class resource from Crash Management. The vast majority of our company “incidents” are no-blame so its reassuring to know a 5-star safety rated replacement is just a quick phone call away. Great service thank you

  6. Gavin
    | Reply

    This is a first-class resource backed by excellent service standards. It keeps drivers on the road with minimal interuption to business. Much appreciated.

  7. Noel
    | Reply

    Free rental cars Crash Management? Nice offer! So who pays for this?
    Keep up the good work. cheers Noel

    • Crash Management
      | Reply

      hi Noel and thankyou for your enquiry. We’re pleased to confirm the offer is real and genuine. Crash Management has free rental cars, SUVs, vans & utes available to all not-at-fault drivers. We have an exclusive arrangement with a supplier that includes the ability to charge all costs back to the AT FAULT insurance company. This means our clients do not have to get involved or waste their time at all. They can simply call us on 0800 2CRASH, our Operations Team validate the claim, lodge the free rental car request, and the vehicle is delivered to our customer. Usually this can all be faciitated on the day of the accident, so it’s an extremely valuable resource for our clients particularly in a larger scale incident where our customer’s car is undriveable and requires us to arrange towing to one of our repair facilities.

      Delivering continuous mobility, and reducing inconvenience for our clients is the objective! Thanks again for making contact, we’re here to help 24/7.

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