Small to medium enterprises are the life-blood of the New Zealand economy. Crash Management is an independent kiwi owned and operated company and we understands the sector well. We know there are never enough resources or time in the day, and few fleets have the luxury of spare vehicles so business suffers when one of yours is off the road for collision repairs. We also know that managing your own claim, organising assessing and negotiating with a local panel beating shop is time-consuming and can be frustrating. It isn’t core business for you and it certainly isn’t revenue generating!  Crash Management is here to help you get fleet fit. We serve hundreds of SME clients nationwide  and can customise a Health & Safety compliant driver support programme to suit your business requirements. Crash Management won the prestigious Insurance Industry Award 2009 for Innovation of the Year and can save you time, business disruption and money. We can deliver a stand-alone best-of-breed accident management service or comprehensive turn-key fleet management solutions in conjunction with established alliance partners.


Crash Management Services provides independent accident management & collision repair services to fleets of all sizes. A small sample of references is provided on our Testimonials page. We have been providing superior service to New Zealand fleets since 2004 and work closely with a range of alliance partners in the car leasing, car manufacturing and insurance broker sectors.

Our value proposition is simple – professional fleet management saves clients time, stress and money. Accident and collision repair administration is time-consuming and requires specialised expertise to ensure consistent technical and customer service quality. It is a non-core activity for most businesses that consumes non-productive time, so is an obvious out-sourcing opportunity for all fleets.

In addition to our core accident management offering, we also provide a range of modular additional services to suit your unique requirements and ensure you’re fleet fit and compliant  with the new Health & Safety at Work Act legislation that apply to all business. Standard Operating Procedures can be developed to suit your fleet requirements and ensure consistency and compliance throughout the country. Our bundled services can be delivered at very competitive rates and will ensure the fleet is fully compliant with new Health & Safety legislation.

If you’d like to know more about Crash Management Services, please click on each heading below for more information or contact us at We look forward to discussing your specific requirements so we can get you fleet fit now!

Service summary

Crash Management provides a 24/7 nationwide turn-key accident management solution and links seamlessly with other key stakeholders in the supply chain. This includes insurance brokers, assessors, and an extensive network of high-quality certified Structural Repair Centres that are accepted by all insurance companies. We manage all logistics from the point of impact through to the day of delivery. This reduces administration time for fleet managers, improves incident data capture & reporting for driver/fleet analysis and improves fleet operational efficiency by minimising delays and overall time off the road.

Crash Management’s customer satisfaction and service offering is superior to market competitors, and includes provision of free late-model replacement vehicles in most locations. This significantly reduces inconvenience and ensures seamless mobility. Additional service features include:

  • No requirement for binding contracts
  • New Zealand owned and operated
  • On-site digital imaging and repair quotes
  • Web-based job management with secure client log-in for full information in real time
  • Customised procedures to suit client requirements
  • EOM activity summary reporting


In addition to our core accident management offering, we also provide a range of service enhancements, benefits and reporting packages with the most competitive pricing in the New Zealand market. Talk to us now. We’re eager to understand your unique requirements in order to develop a proposal that will deliver the ideal service solution and ensure your business is fleet fit.

Health & Safety at Work Act fleet compliance – enhanced services by subscription

Any vehicle used for business purposes is deemed to be “a place of work” so fleet operations are subject to the H&S obligations imposed by the Act. In addition to identification of any hazard (a motor vehicle/driving) this includes a requirement to identify the probability of accident or harm, or “risk”, and develop appropriate responses. In order to comply any fleet operator must demonstrate best practice in fit-for-purpose vehicle selection and maintenance safety, and develop appropriate driver safety protocols. In addition to a tailored Vehicle Use Policy this can include a documented Driver Rescue & Repatriation Plan, and the resources to provide robust 24/7 response.

A comprehensive Crash Management programme includes robust responses to regulatory requirements and full documentation. A Driver Rescue & Repatriation Plan includes immediate notification to specified company management or H&S Officer contacts in the event of an injury incident or emergency. Crash Management can provide the expertise and experience to tailor a programme specific to any client’s operational and fleet requirements to deliver a 24/7 nationwide fleet fit solution. These enhanced services are competitively priced on a subscription basis, at less than half the cost of our competitors.

Talk to us now about how Crash Management can help compliance in vehicle fleet health and safety, and deliver full driver support services for your organisation.

24/7 nationwide toll-free caller response

State-of-the-art telephone technology and software systems ensure prompt dependable response direct to qualified operational staff. We do not use machine screening, recorded menus or off-shore call-centres. Operational assistance is available during business hours at or 24/7 on 0800 2CRASH.

Our processes are fully computerised so we can capture all the information we require in just a few minutes using templates to ensure reliability and consistency. This enables us to maximise customer service and response times including dispatch of emergency services, salvage, repairer selection, and courtesy car delivery. All arrangements are confirmed by email to the relevant parties including drivers, fleet managers and insurance brokers. This provides a permanent record and ensures clarity. The case is then uploaded to our web-based job management system which triggers an automated email alert to all stakeholders for instant notification.

On-line job management

Once a case is initiated, all parties receive a system generated log-in & password that allows access to the case via our web site Communications page. The programme is easy to navigate, intuitive to use and has multiple functions including a facility to email between the parties and to upload any file type including repair quotes and images for client or assessor review. Cases are reviewed daily and progress reported including target completion date tracking to assist clients’ operational requirements and fleet administration. All information and transactions are automatically retained with the relevant case to provide transparency and a permanent paper-trail of events.

Our job management system is based on a robust SQL platform and runs on a ColdFusionMX application server. It is a world-class software system developed in New Zealand with a focus on security and functionality, and is capable of handling an unlimited number of cases simultaneously. Our system is a separate application stored on a server operated by US company FastServers, with a separate backup based in Christchurch. The system uses an independent SQL database with a 128 bit secure certificate (HTTPS). Backups are undertaken 6 hourly from Christchurch, and FastServers provide a remote 14 day retention backup. Our system cannot be URL hacked and is hidden/excluded from search engines.

Driver resources

Crash Management provides peace-of-mind by supplying complimentary materials for fleet vehicles to ensure drivers have access to instant assistance when car accidents happen. Crash Management’s service can link seamlessly with company policy including Use of Vehicle guidelines and Health & Safety requirements. As company vehicles are now deemed to be an extended ‘place of work’, professional accident management supports employers’ H&S obligations and provides the highest possible level of service and support for the driver so your business is truly fleet fit.

Our technical team

Our operational staff have extensive experience in the insurance and automotive industries including the collision repair sector. These technical skills combined with customer service experience and comprehensive in-house training, ensure our clients receive expert assistance throughout the end-to-end accident and collision repair experience.


Customer satisfaction is a major area of focus for Crash Management Services. We survey and review every completed case, address any anomalies and integrate all feedback into our continuous improvement programme. We review each performance of our collision repairer network using this information, and also audit each service provider annually. The repairer is your first line of guarantee and any remedial requirements are facilitated by Crash Management in order to mitigate inconvenience as much as possible. Insurance company “guarantees” are handled in a similar manner in the first instance.

Our Quality Assurance document is provided at the completion of every case as a tangible record of repair history. This encourages clients to contact us in the unlikely event of fault or oversight. Our market leverage, technical expertise, and effective working relationships with our service providers will ensure an expedient resolution.

Case study

A case study focused on the fleet efficiencies delivered to our client Manukau City Council was published in Local Government Contact magazine, March 2009. Prior to outsourcing to Crash Management the client had 2.5 FTE’s involved in managing accidents and repairs manually using a paper-based system with limited reporting. Crash Management was tasked with delivering a service that would provide instant 24/7 driver response in emergencies, and take full responsibility for the end-to-end accident process. This involved co-ordination of assessing, repairs and all logistics including guaranteed delivery of late-model courtesy cars.

The objective was to reduce the client’s over-all cost and time for management, staff and drivers, and improve fleet utilisation while improving both technical and customer service standards. We achieved this by stream-lining processes and delivering service over a web-based application that is robust and multi-functional. The client had secure log-in access and complete control with minimal input, and automated summary reporting improved information flows.

This case study provides a clear example of how we can add value for any organisation aspiring to be fully fleet fit.

Talk to us now

If you haven’t yet experienced our award-winning service, now might be a good time to take a closer look at us. Please call 0800 2CRASH (0800 227274) for operational assistance, or to request direct phone details for Managing Director Karen Knight for a general discussion or email including requests for VIP Customer cards for your vehicles.