Small to medium enterprises are the life-blood of the New Zealand economy.

Crash Management is an independent kiwi owned and operated company and we understand the sector well. We know there are never enough resources or time in the day. Few fleets have the luxury of spare vehicles so business suffers when one of yours is off the road for collision repairs. We also know that managing your own road-side rescues and claims, organising assessing and negotiating with a local panel beating shop is time-consuming and can be frustrating. It isn’t core business for you and it certainly isn’t revenue generating!

Crash Management is here to help you get fleet fit. We serve hundreds of SME clients nationwide  and can customise a Health & Safety compliant driver support programme to suit your business requirements.

Crash Management won the prestigious Insurance Industry Award 2009 for Innovation of the Year and can save you time, business disruption and money. We can deliver a best-of-breed accident management service for both company-owned or leased fleets.


Crash Management Services provides independent accident management & collision repair services to fleets of all sizes. A small sample of references is provided on our Testimonials page. We have been providing superior service to New Zealand fleets since 2004 and work closely with a range of alliance partners in the car leasing, car manufacturing and insurance broker sectors.

Our value proposition is simple – professional fleet management saves clients time, resources and money. Accident and collision repair administration is time-consuming and requires specialised expertise to ensure consistent technical and service quality. It is a non-core activity for most businesses that consumes non-productive time, so is an obvious out-sourcing opportunity for all fleets.

In addition to our core accident management offering, we also provide a range of service extension options and can fully customise a programme to suit your unique operational requirements. This will ensure you’re fleet fit and compliant  with the Health & Safety at Work Act legislation that apply to all aspects of business including driving risk. Standard Operating Procedures can be developed to suit your fleet requirements and ensure consistency and compliance throughout the country. Our bundled services can be delivered at very competitive rates.

If you’d like to know more about Crash Management Services contact us for a confidential no-obligation discussion at

Service summary

Crash Management provides a 24/7 nationwide turn-key accident management solution and links seamlessly with other key stakeholders in the supply chain. This includes insurance brokers, assessors, and an extensive network of high-quality certified collision repair specialists that are accepted by all insurance companies. We manage all logistics from the point of impact through to the day of delivery. This reduces administration time for management and drivers, and improves operational efficiency by minimising delays and overall time off the road.

Crash Management’s customer satisfaction and service offering is superior to market competitors, and includes provision of free late-model replacement vehicles in most locations. This significantly reduces inconvenience and ensures seamless mobility to minimise business disruption.

  • 24/7 nationwide toll-free service – maximum caller response time 60 seconds
  • Emergency services co-ordination: Police, Ambulance, Fire
  • Salvage & towing co-ordination (cost of towing is billed direct to your insurer)
  • Pro-active timely communications – coordinating all parties including customers, insurance companies, assessors, repairers, and our rental car provider
  • Free courtesy cars in most locations
  • Free rental cars, SUVs, utes & vans for all not-at-fault drivers – subject to the third party’s insurer accepting liability for the accident.
  • Co-ordination of quality damage repairs to manufacturers’ specifications, to ensure the on-going safety of the vehicle
  • Daily progress tracking and pro-active status updates to customers
  • Customer log-in access to specialised accident management cloud-based portal for full transparency & permanent record keeping
  • Windscreen/glass claim co-ordination and on-site replacements (workplace or home)
  • Vehicle window stickers & glove-box brochures provided
  • All insurance broker & insurance company clients served, except Protecta Insurance

Management Reports

A wide range of management reporting options is available and can be tailored to suit. This includes simple monthly activity summary and claim cycle-time reports. More complex options include incident data that analyses accident causes, recidivist drivers, and trends.  These tools support targeted remedial action that has been proven to reduce accident rates over time, resulting in insurance premium savings. Lower incident rates result in fewer driver injuries, less time off work and reduced business disruption. Information is power.

Health & Safety

A mobile workforce is the back-bone of the business and must be protected. Any vehicle used for business purposes is deemed to be a place of work so fleet operations are subject to the H&S obligations imposed by the Act. In addition to identification of any hazard (a motor vehicle/driving) this includes a requirement to identify the probability of accident or harm, or “risk”, and develop appropriate responses. In order to comply any fleet operator must demonstrate best practice in fit-for-purpose vehicle selection and maintenance safety, and develop robust driver safety protocols. Crash Management can help.

Our technical team & systems

Our friendly Operation staff “The Crash Team” have extensive insurance or trade-based experience including the collision repair sector.  These technical skills combined with extensive in-house training delivers Crash Management “extreme service” every time. Your dedicated Case Manager will be your advocate throughout the end-to-end accident and collision repair experience.

State-of-the-art telephone technology and software systems ensure prompt dependable response from the Crash Team. We do not use machine screening, recorded menus or off-shore call-centres. Operational assistance is available during business hours at or 0800 2CRASH including after-hours and emergency response.

Our processes are cloud-based and real-time so we can capture all the information we require in just a few minutes using client-specific templates to ensure reliability and consistency. This enables us to maximise customer service and response times including dispatch of emergency services, salvage, repairer selection based on known availability, and courtesy car delivery. Our platform ensures clarity, provides a permanent record, is fully transparent and auditable. The new case is uploaded instantly which triggers an automated email notification to all stakeholders.

Our operating system is based on a robust SQL platform and runs on a ColdFusionMX application server. It is a world-class software system developed in New Zealand with a focus on security and functionality, and is capable of handling an unlimited number of cases simultaneously. Our system is a separate application stored on a server operated by US company FastServers, with a separate backup based in Christchurch. The system uses an independent SQL database with a 128 bit secure certificate (HTTPS). Backups are undertaken 6 hourly from Christchurch, and FastServers provide a remote 14 day retention backup. Our system cannot be URL hacked and is hidden/excluded from search engines.


In addition to our core accident management offering, we also provide a range of service enhancements, benefits and reporting packages with the most competitive pricing in the New Zealand market. Talk to us now. We’re eager to understand your unique requirements in order to develop a proposal that will deliver the ideal service solution and ensure your business is fleet fit.

Talk to us now

For a confidential no-obligation discussion about your fleet requirements contact now.