Fleet services sector – our alliance partners

We work closely and ethically with our business partners, leveraging the strengths of both parties to create powerful fleet fit service solutions for clients. We value these relationships highly and integrate seamlessly to ensure there are no service gaps or duplications.. We deliver a 24/7 nationwide one-call solution that co-ordinates all logistics, communications and reporting from the point of impact through to the day of re-delivery. Our service response is instant, focused and very personalised to your client’s needs. See more on the Corporate page. Crash Management partners with a range of providers in the fleet services sector to deliver best-of-breed accident management to clients. This includes car leasing companies, car manufacturers, selected insurance brokers and agencies, and others in the broader automotive and fleet services sectors. We are New Zealand’s largest independent provider of specialist accident management services, and won the prestigious Insurance Industry Award 2009 for Innovation of the Year. Crash Management supports the objectives of all the stakeholders in improving customer satisfaction and retention, and ensuring clients are fleet fit.

Crash Management can be developed as a co-branded service, or white branded to present to clients as an in-house offering. Clients can contact us direct on 0800 2CRASH, or alternatively we can provide a dedicated line as an IVR option on the alliance partner’s own phone system. In some cases  one of our operations specialists can be in-planted into the alliance partner’s office for full integration and maximum efficiency.

What does this mean for fleet service providers?

Crash Management partners with a range of leasing companies, car manufacturers and other providers in the wider automotive sector. Fleet operators now expect specialist accident management in a bundled fleet service solution, so our alliance partners have the benefit of a best-of-breed offering without the significant set-up costs, overheads, or resourcing. Fleet clients are also becoming increasingly aware of their Health & Safety obligations including the need to provide vehicle use policies and driver support programmes including instant alerts in injury cases. Crash Management can deliver those solutions and the required reporting, and at the most competitive cost in the market. See more on the Corporate page and talk to us about a fleet fit Crash Management partnership.

What does this mean for insurance brokers?

A client’s policies and underwriter change from time to time, so your client may not know which insurance company the vehicle is covered by. They’ll always know who their broker is, but do you really want those calls at 2.00am? We’re a permanent 24/7 nationwide resource and we can assist anyone, anywhere, anytime, so can provide dependable back-up when car accident claims happen. Ensuring your clients have access to Crash Management is as simple as referring them to us when a claim occurs, or pre-arming them with information about our service. Don’t leave your client standing on the side of the road, ask us about our free driver resources for distribution to your clients now – ‘just in case’. Ensure your clients are health & safety compliant, talk to us about a fleet fit Crash Management partnership.

Crash Management is a trusted business partner for many brokers throughout New Zealand. We work closely with insurance brokers but do not intrude on your client relationship – we’re here to support you. We also have a good understanding of insurers’ policies & procedures and this avoids duplication and conflict while providing an enhanced, expedient, and seamless service to clients. Brokers are independent experts in the insurance sector and Crash Management is an independent expert in the collision repair industry. Co-ordinating those two elements creates a very powerful combination for your clients.

Car insurance claims are generally not complex but collision repairs and all the service logistics around them can be, which makes it a time-consuming and often frustrating experience for customers. Like insurance brokers, Crash Management provides a very personalised level of service that tailors solutions to suit the individual client. We also provide focused customer advocacy that helps maximise customer satisfaction and ultimately enhances client retention for brokers. Your clients will perceived our assistance as a value-add service provided by you, and working with Crash Management will create a strong point of difference and a sustainable source of competitive advantage for your firm.

Our service level agreements and internal KPI’s maximise performance standards and ensure nationwide consistency, so you and your clients always know what to expect. This is particularly important for clients with large or disbursed fleets, or complex national operations. Let us help you get your clients fleet fit now.

What does this mean for your clients?

Crash Management ensures a very personalised level of specialist expertise throughout the end-to-end accident and repair experience. Negotiating for service priority, increasingly scarce and/or charged-for courtesy cars of variable quality, and co-ordinating all those elements is time consuming. Optimising results takes a deep understanding of the collision repair industry, and the confidence to negotiate the best possible service outcome for every case. Most insurance companies have established efficient claims and assessing systems but most do not have the time or resources to focus on every detail of the customer’s service delivery experience. Crash Management has that capability and focus on a case-by-case basis.

Our alliance partners’ client bases include private motorists, self-employed trades-people, professionals, and fleet operators large and small. We understand that they will all have different requirements, but they also have some commonalities. They’re all time-poor and will welcome the chance to out-source non-productive non-core activities. Crash Management’s service will add value to your client relationship by helping to eliminate wasted time, fleet inefficiencies, business disruption, and ensuring customers stay mobile.

Case study

A case study focused on the fleet efficiencies delivered to our client Manukau City Council was published in Local Government Contact magazine, March 2009. Prior to outsourcing to Crash Management the client had 2.5 FTE’s involved in managing accidents and repairs manually using a paper-based system with limited reporting. Crash Management was tasked with delivering a service that would provide instant 24/7 driver response in emergencies, and take full responsibility for the end-to-end accident process. This involved co-ordination of assessing, repairs and all logistics including guaranteed delivery of late-model courtesy cars.

The objective was to reduce the client’s over-all cost and time for management, staff and drivers, and improve fleet utilisation while improving both technical and customer service standards. We achieved this by stream-lining processes and delivering service over a web-based application that is robust and multi-functional. The client had secure log-in access and complete control with minimal input, and automated monthly summary reporting improved information flows.

This case study provides a clear example of how we can add value for any client aspiring to be truly fleet fit.

Talk to us now

If you haven’t yet experienced our award-winning service, now might be a good time to take a closer look at us. Please call 0800 2CRASH (0800 227274) for operational assistance, or to request direct phone details for Managing Director Karen Knight for a general discussion or to arrange a presentation for your team or email karen@crashmanagement.co.nz now to request VIP Customer cards for your clients.