Day 1
- 10.00am:
Assistance request from broker - 10.03am:
Driver contacted by the Crash Team - 10.10am:
Salvage/towing firm instructed - 10.15am:
Repairer options evaluated based on location, repair capacity & service response - 10.25am:
Repairer selected to suit client requirements, and instructed by the Crash Team - 2.30pm:
Free loan van delivered to driver - 4.30pm:
Claim number received from broker
PartsTrader & job pricing initiated by repairer
Day 3:
- Finalised repair & parts quote submitted to insurer
- Parts pre-ordered ex-overseas on client authority
- Repairs commenced on client authority
Day 8:
- Official repair authorisation received from insurance company
Day 11:
- Final parts received ex-overseas
Day 14:
Body work & paint refinishing completed
Day 15:
Mechanical checks, wheel-alignment, road-test, valet & final quality inspection
Day 16:
Repairs completed and van redelivered to client