Crash Management is New Zealand’s largest independent automotive accident repair management provider.

We have been operating since 2004, are completely independent and New Zealand owned and operated.  We are the No.1 preferred accident management & collision repair service for private motorists and fleet operators, and were the winners of the prestigious Insurance Industry Award 2009 for Innovation of the Year. The service is modular and fully customisable. From the core service suitable for privately owned vehicles to a range of enhancements to suit small business fleets to the most sophisticated corporate operational and Health & Safety requirements. Our fleet clients and alliance partners include some of NZ’s best known brands. See our Testimonials page for a small selection of references.

Crash Management contracts over 130 quality collision repair facilities nationwide including insurance company approved and certified for structural repairs. All locations have access to manufacturers’ collision repair specifications and these technical standards protect the integrity, value and safety of your vehicle after repair.

Our friendly customer service staff (the Crash Team) have insurance or trade-based experience and the technical expertise to provide you with fast effective help and advice, from the scene of the accident right through to the day of re-delivery. Your dedicated job manager will be your advocate throughout the service experience.

Crash Management is the intelligent alternative to the old DIY approach that leaves you doing all the work – we don’t want our customers running around to panel shops for repair quotes, putting up with poor customer care, or catching the bus while the car’s being repaired! With a focus on efficiency, service excellence and doing old things in smart new ways, Crash Management is the only resource you need when a car accident happens. Just make one call to 0800 2CRASH and we’ll organise everything, from the crash scene until your vehicle is back on the road again: anytime, anywhere. The benefits of being Crash Management fleet fit are: the process and insurance claim formalities start faster, disruption is minimised, damage assessments happen sooner, and the vehicle is back on the road faster.

Web-based auto job management system

We utilise a secure on-line auto job management programme for your convenience. This provides you with secure login access and improves communications between customers, repairers, assessors, brokers and insurers. It also automatically transmits regular progress updates to you including the target completion date so you know what’s happening every step of the way. More >

Our clients

Our specialised service is available to everybody from private motorists to large fleet operators. Our clients include:

We have highly experienced technical staff, an award-winning service and proven collision management systems that save customers time, stress and inconvenience. Our passion for excellence is driven by our customer satisfaction results that consistently rate over 95% month after month. We survey every case we assist, and integrate customer feedback and suggestions into our continuous improvement programme. Our offering is fully customisable so we can deliver tailor-made solutions including service enhancements and reporting for fleet operators and business partners.

Fleet Fit Safety Programmes

Any vehicle used for business purposes is deemed to be “a place of work” so fleet operations are subject to the H&S obligations imposed by the Act. Employers must take “all practical steps” to address vehicle hazard and ensure the business is fleet fit.  Crash Management can assist with a comprehensive range of accident prevention strategies and products. Unfortunately car accident claims can’t be completely eliminated, but our 24/7 emergency response and driver support programme will provide peace of mind at half the cost of our competitors.

There are a range of car accident prevention products and services available to help get your fleet fit:

Fleet Analysis:

A full review of the fleet safety rating, age and condition, as well as it’s intended use and environment to determine whether it’s fit for purpose.

Driver Evaluation & Training:

On-line models or simulators


Guardian System – in vehicle units that detect driver fatigue or distraction activate alarms to alert the driver, and automatically trigger video recording when alarms are activated.

In vehicle cameras – the fleet operators “black box”. The device can detect and over-ride risky driving behaviour or manoeuvres before an accident results. These units provide video and audio records whenever a vehicle is involved in a high-risk situation including aggressive breaking or swerving. Recordings can also be used to support not-at-fault insurance claims, helps promote safer driving, and are also proven to reduce fuel use, excessive vehicle wear and tear including tyres.

GPS – also proven to improve driver behaviour including speeding, and can be programmed to trigger an automated impact alert to Crash Management – the ultimate fleet fit feature, ensuring instant vehicle and location identification. This functionality is particularly relevant for lone workers or environments likely to be out of cell phone coverage, and could be a life saver in an injury accident.


Vehicle Use Policy – you can’t expect drivers to comply with procedural fleet guidelines and expectations if it’s not documented and available to them!

Driver Rescue & Repatriation Plan – Your company can be fleet fit with Crash Management, fully prepared to limit the impact of vehicle hazards, and well served when accident claims and collision repairs are needed. But we’ll need to know how you would want us to treat your driver in an injury or non-driveable situation. Talk to us about a tailored plan to transport and accommodate drivers away from base or after-hours, which of your company contacts or departments we need to trigger instant alerts to in the event of injury, and what you’d like to see from our incident reporting programme.

Risk is a factor inherent to any aspect of business, and we understand the risks that fleet operators face. Ensuring your company is fleet fit with Crash Management fits with health & safety obligations, frees up non-productive time to focus on core business and means you can continue to be successful and profitable. You need a service partnership with an accident management provider who is expert, independent and willing to understand your business and operational requirements. That’s Crash Management’s approach to getting your business fleet fit. We can be trusted to understand what it takes to be prepared for the unexpected.

To initiate a claim and ensure it’s processed promptly, contact 0800 2CRASH anytime, anywhere 24/7. We work directly with brokers and insurers to fast track the claim formalities and repair processes.

More info?

We can provide you with handy driver resources for your company or family vehicles in any quantity you require. If you’d like to ensure access to our 24/7 service including emergency accident road-side assistance, click here and these will be posted to you immediately.